2025: The year input management became strategic

2025 was the turning point for us: together with you, a single recognition solution evolved into an input management and AI platform that supports your entire document logistics – from email and scans to complex cases in claims, policy administration and service. The principle behind this is simple: standardized processes, less manual effort, higher quality and predictable risks.

Many providers talk about AI in incoming mail. The decisive difference is whether you end up operating yet another specialized solution – or a platform on which you can standardize your document processes sustainably.

With Buildsimple, we consistently focus on standardization:

• One tool for all AI architectures: You can use different AI architectures and LLMs without having to rebuild your processes every time. Interfaces and user interface remain the same – even as the AI market continues to evolve.

• Always the right AI for the use case: Whether classic machine learning, deep learning or large language models – we combine the appropriate technology with your business scenario instead of promising “one size fits all”.

• Case-based processing instead of standalone document handling: Multiple related documents are processed as a single business case. This is the key to true incoming-mail automation, not just individual document recognition.

• Native email processing: Buildsimple treats emails, attachments and documents as one case. This reduces manual sorting effort and ensures consistent processes across your incoming channels.

The result: you do not have to introduce a new “mini-solution” for every new use case; instead, you expand a platform your organization already knows.

The discussion around AI often revolves around individual models. But for companies, other questions are decisive:
How secure is it all? How do I keep costs under control? How do I remain independent?

Our answer:

• Proprietary AI infrastructure as a safety net: Alongside dynamic LLM offerings, we provide stable Buildsimple AI infrastructure. This means: you will never be left without AI support, even if the market or the pricing models of individual providers change significantly.

• Compliance by design: Staging, versioning, transparency and traceability are integral parts of the platform. Same input document, same configuration, same result – a principle that creates trust, especially in regulated environments.

• Human in the loop when it matters: Every AI makes mistakes. That is why we offer efficient ways to verify results and make targeted adjustments without overwhelming your specialist departments with additional clicks.

This allows you to combine the speed of modern AI with a framework that supports reviews, audits and internal governance structures – rather than undermining them.

AI can become expensive, especially when usage and pricing models are difficult to predict. Our approach is deliberately different:

• We bear the cost risk: You receive stable, predictable costs while we manage the volatility in the background.

• Designed for high volumes: Buildsimple is designed to process very high volumes of documents and cases and to scale LLMs across multiple AWS regions.

• No surprises as you grow: When your business grows or new use cases are added, the platform grows with it – without your specialist departments feeling the complexity of the underlying infrastructure.

This turns AI in the incoming process from a difficult-to-calculate experiment into a manageable operating model.

For your specialist departments, it is not models, APIs or architectures that matter, but everyday work:

• Less manual sorting and preparation: Emails, attachments and documents are automatically pre-sorted, classified and enriched. Your teams can focus on business decisions.

• Consistent quality across teams and locations: By matching against master data and applying clear validation rules, you receive consistent results – regardless of who is currently available in the team.

• Faster processing, fewer follow-up questions: When information is accurately recognized, checked and enriched early in the process, loops between specialist department, service and back office are reduced.

Many of our customers report that “document work” is significantly less visible internally – because it simply runs more smoothly. That is exactly the goal.

IT decision-makers face different questions: How does this fit into existing architectures? Can it be expanded? Is it secure?

This is where our platform comes in:

• Open integration: Buildsimple integrates into existing DMS, archive and business-system landscapes and becomes the central building block for intelligent document processing and input management, rather than another isolated component.

• Standardized interfaces: Consistent APIs and interfaces enable you to connect new document types and use cases faster – with fewer custom special solutions.

• Central governance instead of shadow IT: AI use in document intake becomes manageable, consistent and traceable. This helps avoid unchecked proliferation and “shadow AI” and demonstrably meet security and compliance requirements.

In short: the platform helps IT and specialist departments come together in the same place – not in two separate worlds.

A modern incoming-mail process changes ways of working. That is why we do not leave you alone with the technology:

• Enablement for specialist departments: We support your teams in understanding new workflows, putting AI results into context and using the right levers.

• Guidelines & governance: Together with you, we define rules for the use of AI in input management – from testing strategies to approval processes.

• A collaborative approach: We work closely with your internal teams and our partners to ensure that business requirements, technical possibilities and regulatory frameworks work together.

This ensures that the platform is not perceived as a “black box”, but as a tool employees can actively use.

Input management and AI are a team sport. In 2025, we further expanded our collaboration within the CENIT Group and with technology partners. Together with CENIT, mip and other partners, we combine expertise in AI, data & analytics and document logistics to deliver end-to-end solutions – from strategy and implementation through to operations.

This is crucial for you because:

• complex projects rarely fail because of technology, but rather because of interfaces, responsibilities and execution capability

• you benefit from best practices across different industries and system landscapes

• you have one contact person with a strong network, rather than having to manage many individual contacts

If 2025 was the year of expanding into a platform, then 2026 will be the year when the difference becomes even more clearly visible in day-to-day operations:

• More end-to-end automation in incoming mail

• Greater reuse of business and technical building blocks for new use cases

• Even closer integration of traditional AI and LLMs in your production processes

Our goal is for your specialist departments to see the difference not only in presentation slides, but in their daily processing work: less searching, fewer follow-up questions, fewer media discontinuities.