Automatic deletion detection
in contract documents
- Case Study: Financial service provider
Challenge
- The daily challenge for financial service providers is having to process large volumes of documents.
- Previous manual checks for possible changes by the financial service provider's customer when returning contract documents are time-consuming and should be optimized.
- For each document, it should be recognized whether it contains a deletion and on which page this deletion is located.
- The documents contain both typescript and handwriting (e.g. completed SEPA mandates). If possible, only deletions from typewritten documents should be recognized.
Our solution
- An AI solution was trained that classifies documents according to "with deletion" and "without deletion".
- Artificially generated documents with specially created deletion variants were used for the training.
- The result: a customer-specific solution that corresponds to the financial service provider's use case and can be used directly.
Customer benefits
- Automatic recognition of isolated deletions in documents.
- Process optimization and significant time savings thanks to the successful elimination of manual checking.
- Outlook: Work is already underway on a further use case: Recognizing handwritten additions in feedback.
Key Results
- 99% successful strike detection in proof-of-concept
- Process optimization through the use of automated checking for possible document changes
Problem definition
Isolated deletion of firmly defined text passages
