Input Management in Times of Change and Digitalization

2022-09-06
Use Case
René Weseler

More and more companies see it as their duty to do justice to digitalization and process optimization. This is particularly in the interests of management and employees, who would be relieved by the introduction of new processes and possibilities. Input management, which has established itself across industries and for various areas of application, is making a significant contribution to this change. For this reason, in this article we look at the opportunities that input management brings for insurance companies and what this change means for our company.

In particular, we will address the issues of modern AI solutions, the optimization of document processes and the impact of input management on society. The various stakeholders derive different benefits from the introduction of AI in input management.

What exactly is input management and what are the boundaries?

In the context of digitalization, there are many terms that describe the shift of one's own business into the digital world. This is also the case with input management, which, however, addresses a particular problem in detail. We are talking about the recording of business-relevant data, which is still recorded manually. Typing master data, scanning letters and the hardware and software required for this are issues that this area of digitalization deals with.

Input management is therefore very different from actual digitalization, which is aimed more at the transformation from analogue to digital. Here, hardware in the company and all processes are included and optimized beyond the collection of business-relevant data. As similar as these areas are, a precise distinction is required for a better understanding.

How AI ensures order in input management

With input management, new ways of optimizing captured data have arrived in the open-plan offices of our time. Trust in software solutions and AI is constantly increasing, which ensures greater flexibility in the delivery of tasks. Data entry employees can leave previously complex tasks to AI in input management. This is able to capture master data and content in such a way that it is sorted and prepared for further processing within the company.

A standardized sorting procedure for the acceptance of incoming messages, letters and other documents is the result of the sensible use of AI in the company. As soon as documents can be systematized and organized without human error, new resources are freed up for employees and the company. They can now concentrate on sample tests and other tasks, which would not have been possible without the use of AI.

Simplify document processes cost-effectively

The large volumes of documents and records in companies present employees with cognitive limits and maximum time utilization. What is neither good for the working atmosphere nor for business development can be made more efficient in the future through sensible document processes. Machine learning in companies can help to simplify the recording and filing of documents and largely automate the process. The long-term successes are not only reduced personnel deployment but also cost savings and enormous time savings.

Departments and employees who rely on the sorted documents can start work more quickly, reducing idle time. In our society, this would ensure more fulfilling work for a large number of office jobs without the annoyance of incorrectly assigned data. The benefits for each individual will become apparent over time until AI and machine learning are fully established in the company.

The advantages using the example of insurance

In order to demonstrate the concrete benefits of input management, we will use the insurance industry as an example. As a player in society and the economy, it benefits greatly from optimized processes. The company benefits from cost savings and increased productivity. This would not have been possible without machine learning, as the bottleneck in the company's value chain was the management of all incoming documents.

Input management also creates new jobs, as the growth of insurance on the market is essential thanks to optimized processes. Input management in companies therefore offers society a huge increase in opportunities and possibilities.

On the other hand, policyholders are pleased with the simplified processes, faster service and the fact that all correspondence is automated and digital. Long phone calls and waiting times are now a thing of the past.

Insurance companies with a thirst for innovation face a major challenge when it comes to digitalization. With Buildsimple, the step towards a digitized company and optimized processes for handling data is no longer an unmanageable problem. We provide insurance companies with the software they need to handle numerous customers' documents productively and cost-effectively. We are working on the ideal AI in input management so that we can also support other insurance companies on their path to digitalization. This helps employees to capture content and assignments and process them without intervention.